Process and Operation

TOHUM expert teams implement a detailed needs analysis process, in which their demands and expectations are taken into account, in order to accurately understand the problems they encounter and offer the most appropriate solutions, by establishing an open and honest communication with the customers. In this process, by examining the current situations, goals, requirements, budgets and other special requirements of the customers; problems are identified through a comprehensive analysis. This approach, without being specific to any industry, applies equally to all customers, helping to collect and analyze the data necessary to deliver optimal solutions.

After understanding the customers’ problems and determining the requirements, TOHUM experts work to provide personalized solutions to each customer’s problems. In this process, by staying in constant communication, the solutions found are adapted and developed according to the needs and budgets of the customers. TOHUM’s approach to customer problems is supported by a management system that ensures the transparency of the processes. This process creates opportunities to deliver unique benefits to customers and provide solutions that better suit their business goals.

Developed suggestions and solutions are implemented by TOHUM experts. During the implementation phase, customized solutions are offered, taking into account the business processes, existing infrastructures and objectives of the customers, and testing whether they are suitable for their needs. Potential problems are minimized by keeping in close communication during the implementation process, and the solutions developed by TOHUM experts are provided by the customers to use them with the highest efficiency, thus ensuring their satisfaction.

TOHUM expert teams constantly improve their solutions to better meet their customers’ business goals and needs. This process allows TOHUM to adapt to changes in customers’ businesses and to constantly update its solutions. Provide personalized training and support services for customers. Thanks to these services, customers use their new infrastructure and business processes in the most efficient way; They also gain the necessary knowledge and skills to deal with potential problems.